Restrictions on Imports to Russia
We have recently been informed that Customs authorities in Russia have tightened restrictions on import shipments to Russia. As a consequence, any order sent to a private individual now undergoes extraordinary scrutiny leading to an increased number of customs holds and delays in delivery. UPS have advised us that because of this, any Express delivery Forge World order to be delivered to a private household in Russia is likely to experience severe delays.
Forge World will do everything possible to ensure that our Russian customers are able to receive their orders, and we are currently shipping Express delivery orders with our Standard delivery couriers wherever possible in order to minimise any delay.
If you have any queries about an order you have placed, or wish to place, please contact Forge World’s Customer Service team on 810 44 115 916 8177, and a member of the team will be pleased to assist you. Alternatively, please send an e-mail to us with the subject ‘Russian Order Issues’ to fworderenquiries@games-workshop.co.uk. Note that standard delivery orders are unaffected by this issue.